Shipping Information
All items will be shipped within 1-3 business days upon receipt of payment (EXCEPT Saturday and Sunday, Legal Holiday).
We will ship to the address you entered before you pay, please make sure the shipping address is correct. If you want to change the address, please contact us at support@pinspark.com within 12 hours.
Please refer to the table below for international destinations we support and the shipping times and costs to these destinations.
| ZONE | SHIPPING METHOD | PROCESSING TIME | DELIVERY TIME | ORDERS | KILOGRAMS | SHIPPING FEE |
| US | Standard | 1-3 Business Days | 5-7 Business Days | $69 and up | No limit | Free |
| US | Standard |
1-3 Business Days |
5-7 Business Days | 0-$68.99 | No limit | 7.99 |
Once your order is ready to ship you will be able to track your order on: https://www.17track.net/en
If you have any further questions, you can reach out to us at support@pinspark.com.
ABOUT TAX
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Ekouaer cannot declare purchased items as a gift or list an amount that lower than the actual product price.
Email: support@pinspark.com